All clients of MailPay.io agree to abide by the following policies. MailPay.io reserves the right to change and update these policies as it deems necessary.
Any notifications of violations of these Acceptable Use Policies or questions regarding this policy should be addressed to:
support@mailpay.io
⸻
INTRODUCTION
The following Acceptable Use Policy (“AUP”) applies to all clients utilizing the services, platform, tools, and infrastructure provided by MailPay.io.
This policy is intended to ensure that the services provided by MailPay.io are used responsibly and in compliance with applicable laws, industry standards, and generally accepted practices for online communications and digital marketing.
The primary purpose of MailPay.io is to provide infrastructure and services that assist businesses in managing and monetizing marketing data, including inactive or legacy email audiences and related marketing channels.
MailPay.io aims to provide these services with minimal interference in the client’s operations; however, certain rules must be followed to ensure:
• protection of MailPay.io’s technical resources
• compliance with applicable laws and industry standards
• continued delivery of high-quality services
• protection of users, partners, and affiliates
• preservation of MailPay.io’s reputation and infrastructure
This AUP helps MailPay.io administrators evaluate complaints, investigate suspicious activity, and determine when action should be taken.
Clients are expected to comply with all policies described herein.
⸻
ACCESS TO MAILPAY.IO SERVICES IS PROVIDED SUBJECT TO THE FOLLOWING
Unacceptable Conduct
The types of conduct described below may result in immediate suspension of services pending investigation, and may ultimately result in termination of accounts or agreements associated with the violating party.
Account holders are responsible for the actions of any partners, vendors, affiliates, contractors, or other third parties operating on their behalf.
Clients must cooperate with MailPay.io to ensure compliance with this Acceptable Use Policy.
If a client or their associated partners violate these policies, MailPay.io may require the client to immediately cease the activity or terminate the business relationship responsible for the violation.
Repeated or serious violations may result in termination of the client’s account or access to services.
⸻
1. Spam or Abusive Messaging
The sending of unsolicited bulk communications (“spam”) is prohibited when using MailPay.io services.
For the purposes of this policy:
• “Unsolicited” means the recipient has not granted verifiable permission to receive the communication.
• “Bulk” means the communication is sent as part of a larger campaign or batch of substantially identical messages.
An electronic message may be considered spam if:
• the message is sent to recipients without verifiable consent; and
• the message is distributed to multiple recipients in substantially identical form.
Examples of prohibited conduct include:
• sending unsolicited mass email messages
• sending communications to purchased or scraped email lists without consent
• sending messages designed to harass or overwhelm recipients
• engaging in “mail bombing” or excessive message sending
• impersonating another individual or falsifying sender identity
• falsifying domain, routing, or sender information
MailPay.io reserves the right to suspend or terminate services if spam complaints, abuse reports, or deliverability violations occur.
⸻
2. Harassment or Abusive Conduct
Clients may not use MailPay.io services to engage in harassment, abuse, threats, or intimidation of individuals or organizations through digital communications or online services.
⸻
3. Network Abuse or Illegal Activity
Clients may not engage in activities that disrupt networks, systems, or other users.
Prohibited activities include:
• attempting to gain unauthorized access to systems or accounts
• attempting to intercept or collect data without authorization
• interfering with network operations or infrastructure
• distributing malicious software or harmful code
• using services for illegal activities
Any activity that violates local, national, or international law is strictly prohibited.
⸻
4. Misrepresentation or Fraud
Clients may not misrepresent products, services, pricing, or marketing content.
Prohibited conduct includes:
• misleading marketing claims
• deceptive advertising practices
• misrepresenting the nature of services or products
• concealing recurring charges or billing terms
• misleading recipients about the purpose of communications
Clients must provide clear and accurate disclosures where required.
⸻
5. Violation of MailPay.io Policies
The following activities may result in suspension or termination of services:
• attempting to bypass MailPay.io systems, safeguards, or infrastructure
• using services in a manner inconsistent with the Terms of Service
• using services to distribute illegal or infringing content
• transmitting content that violates copyright, trademark, or other intellectual property rights
• distributing unlawful, obscene, defamatory, or threatening material
• attempting to circumvent platform safeguards or monitoring systems
⸻
6. Data and List Compliance
Clients using MailPay.io services in connection with email lists, subscriber databases, or marketing audiences must ensure that:
• recipients have provided legally required consent to receive communications
• the data was obtained lawfully
• the data complies with applicable privacy and marketing laws
MailPay.io does not verify the legality of client-provided data and relies on the representations of its clients.
⸻
7. MailPay.io Right to Suspend or Terminate Services
MailPay.io reserves the right to suspend or terminate accounts or services if:
• fraudulent or illegal activity is suspected
• violations of this Acceptable Use Policy occur
• platform infrastructure or reputation may be harmed
MailPay.io may suspend services without prior notice where necessary to protect its systems, partners, or users.
⸻
8. Compliance With Other Networks
Clients accessing or interacting with third-party systems or networks through MailPay.io services must comply with the policies and acceptable use rules of those networks.
⸻
9. Monitoring and Compliance
MailPay.io reserves the right to monitor activity conducted through its services to ensure compliance with this Acceptable Use Policy and applicable laws.
This monitoring may include reviewing system activity logs, infrastructure usage, or service interactions where necessary to investigate violations.
⸻
10. Cooperation With Authorities
MailPay.io will cooperate with law enforcement authorities, regulators, and other legal entities in investigating illegal activities conducted through its services.
This includes investigations related to:
• illegal distribution of copyrighted materials
• fraud or deceptive practices
• threats or unlawful communications
• other criminal activities
⸻
11. Confidentiality of Client and Customer Information
MailPay.io will not disclose client, affiliate, or customer personal information to third parties except when:
• required by law
• required by court order or legal request
• necessary to investigate fraud or abuse
• necessary to comply with legal or regulatory obligations
⸻
12. MailPay.io Right to Modify This Policy
MailPay.io may update or modify this Acceptable Use Policy at any time.
It is the client’s responsibility to review the most recent version of the policy periodically. Continued use of MailPay.io services after updates are posted constitutes acceptance of the revised policy.
⸻
Concerns about violations of this Acceptable Use Policy may be reported to:
support@mailpay.io
